Mike from Atlanta has given a very good explanation about how people, cameras, and computer monitors all see or display colors differently, so light blue is a good enough description. eBay doesn’t want to hear about the drama (as Jay mentioned above).īy the way, there is a whole argument about how color isn’t a good reason for an INAD (unless you promise something blue but deliver something red).

Filing a request to remove feedback will not help. eBay will not remove the negative (which will stay on my account for a year). You might want to give the exact message (maybe date & time) and cut and paste his exact words for both the extortion and where he said that he would pay for return shipping.ĭon’t get into the weeds about why he returned it, the overexposed photo, how many times he contacted you, etc. Despite never being contacted by the buyer to let me know an item had not been received (I shipped the same day an item was purchased,) a buyer left me negative feedback for a late shipment. When I refused to return shipping because of our original agreement, he left negative feedback. When the shipping was not returned, he stated that we could come to a mutual agreement or he would leave negative feedback. Buyer complained about color and returned item. Something like “Buyer purchased and agreed to pay for return shipping if he wanted to return it. Just be careful and don’t let your emotions dictate your argument. If you used the request form, and they found in favor of the buyer, then I would either call eBay directly or contact the “eBay for Business” group on Facebook and try again.

Several people in this thread said the same. Yes, it sounds like feedback extortion to me. Note from the Editor: See eBay guidelines for automatic feedback removal on this page, and please let us know if you've seen a change in how eBay handles such cases. Does anyone else feel that what he said is feedback extortion? In the old days if a buyer left a negative or neutral feedback and opened a NOT RECEIVED or NOT DESCRIBED case, any neg or neutral feedback would be removed if you won your case. Then the injury to insult of eBay not protecting sellers. So your suppose to work it out with a liar? I try extremely hard to be overly honest and it just makes me so angry to have my integrity smeared on feedback. They suggest you work it out with the Buyer. I’m sorry but I am so over eBay not protecting sellers. So I will loose discounts because of this person. Isn’t that feedback extortion? I don’t sell enough items to move the needle up on feedback. And I could either come to a mutual agreement to rectify it or he would make comments to my feedback. If a seller's area has experienced isolation restrictions, EBay will instantly remove any negative feedback for late or missing shipments during this period. So how many different ways can you describe light blue? He says in that message that he already has a plate exactly like the one he got. If you brought these mask any time from mid-March to Present, the seller got your feedback removed because of COVID-19. Has an attachment of an overexposed snapshot to “prove” that I doctored the photo. He said he would pay for shipping if he didn’t like it. Yet he said NO I think you answered my questions and I still want it. After three messages, it was narrowed to the color of a “part” of the pottery. He was extremely vague on what the mistake in buying was.

Ebay negative feedback removal